Terms And Conditions
Deep Cleaning Bayswater Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Deep Cleaning Bayswater to residential and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing our operatives to access your premises.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, company or organisation requesting or receiving services from Deep Cleaning Bayswater.
Company means Deep Cleaning Bayswater, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to deep cleaning, end of tenancy cleaning, one-off cleaning, and regular maintenance cleaning.
Premises means the property or location where the Services are to be carried out.
Operative means a cleaner or contractor engaged by the Company to perform the Services.
2. Scope of Services
The Company provides professional cleaning services tailored to the requirements agreed with the Client at the time of booking. The specific tasks, frequency, duration and areas to be cleaned will be confirmed during the booking process.
Unless explicitly agreed otherwise, Services do not include the removal of heavy furniture, specialist cleaning of valuable items such as artwork, or the cleaning of areas that are unsafe or inaccessible. The Company reserves the right to decline any work that, in its reasonable opinion, may compromise the safety of its operatives or fall outside the normal scope of domestic or commercial cleaning.
3. Booking Process
3.1 Bookings may be made by completing a booking form or by contacting the Company through its designated booking channels. The Client must provide accurate and complete information, including the type and size of the Premises, the nature of the Services required, and any particular requirements or access instructions.
3.2 All bookings are subject to availability. Any time and date offered by the Company is an estimate only until confirmed. A booking is considered confirmed when the Company has accepted the request and provided a booking confirmation.
3.3 The Company may request photographs, descriptions or additional details of the Premises to provide an accurate quotation and to ensure that the Services requested are feasible within the allotted time.
3.4 If the information provided by the Client is incomplete or inaccurate, the Company reserves the right to adjust the quotation, modify the scope of work, or cancel the booking.
4. Access to the Premises
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This may include arranging key collection, door codes, concierge permissions, parking access or any other necessary arrangements.
4.2 If the operatives are unable to gain access to the Premises at the agreed time for reasons beyond the Companys control, the visit may be treated as a late cancellation and a charge may apply in accordance with the cancellation policy below.
4.3 The Client must ensure that basic utilities such as electricity, lighting, running water and, where necessary, heating are available at the Premises during the visit. If these are not available and the operatives are unable to perform the Services, the visit may be charged in full.
5. Client Obligations
5.1 The Client must provide a safe working environment for the operatives, including notifying the Company of any known hazards at the Premises, such as structural issues, dangerous materials or faulty equipment.
5.2 The Client should secure and store any valuables or fragile items before the start of the Service. While the Company exercises reasonable care, it will not be responsible for items not properly secured or disclosed as fragile or particularly valuable.
5.3 The Client must ensure that any equipment provided by them for use by the operatives, such as vacuum cleaners or specialised tools, is safe, in good working condition and suitable for its intended purpose.
6. Pricing and Quotations
6.1 Prices for Services are generally based on the information supplied by the Client and may be calculated per hour, per job, per room or on a fixed-fee basis, depending on the nature of the work.
6.2 Any quotation provided by the Company is an estimate only and is subject to change if the condition of the Premises, the size, access issues or the actual work required differs from the information provided at the time of booking.
6.3 If, upon arrival, the operatives determine that additional time or tasks are required to achieve the expected standard, the Company will seek the Clients approval for any change in scope and price before proceeding, wherever practicable.
6.4 All prices are exclusive of any applicable taxes unless expressly stated otherwise.
7. Payments
7.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Service, depending on the type and scale of the booking.
7.2 Accepted methods of payment will be specified by the Company and may include card payments, bank transfers or other cashless options. The Company may decline cash payments at its discretion.
7.3 Where payment is not received on the due date, the Company reserves the right to charge interest on overdue amounts, to suspend further Services, and to take reasonable steps to recover the debt, including instructing a collection agency if necessary.
7.4 For ongoing or regular cleaning arrangements, the Client may be placed on a recurring billing schedule. The Client must ensure that payment details remain valid and up to date.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by providing notice within the minimum notice period specified by the Company. Failure to provide adequate notice may result in a cancellation fee.
8.2 If the Client cancels a booking with short notice, or if the operatives are unable to access the Premises at the scheduled time for reasons beyond the Companys control, the Company may charge up to the full amount of the planned Service.
8.3 The Company reserves the right to cancel or reschedule a booking at any time in the event of staff illness, operational issues, severe weather, safety concerns or other circumstances outside its reasonable control. In such cases, the Company will offer to rearrange the visit at a mutually convenient time or, if payment has already been made for the cancelled visit, provide a refund for the affected session.
8.4 Repeated cancellations or rescheduling by the Client may lead the Company to terminate ongoing service arrangements.
9. Standards of Service and Complaints
9.1 The Company aims to deliver Services with reasonable skill and care and to a standard consistent with professional cleaning practices.
9.2 If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, ideally within 24 hours of completion, and provide details of the issue. The Company will review the complaint and, where appropriate, arrange a revisit or take reasonable steps to address the concern.
9.3 Complaints raised more than a reasonable time after the Service date may be harder to investigate and may limit the remedial options available.
10. Health, Safety and Use of Products
10.1 The Company complies with applicable health and safety regulations and endeavours to use appropriate cleaning materials for the surfaces and areas being treated.
10.2 Unless agreed otherwise, the Company will supply standard cleaning products and equipment. If the Client requests the use of their own products, the Company will not be liable for any damage or adverse reactions caused by such products.
10.3 The Client must inform the Company in advance of any allergies, sensitivities or specific product restrictions relevant to occupants of the Premises, including children and pets.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle general household and light commercial waste generated as part of the cleaning process in accordance with applicable regulations.
11.2 The Services do not include the removal or disposal of hazardous waste, clinical waste, large volumes of construction debris or any materials requiring specialised licences. The Company reserves the right to refuse to handle such materials and may advise the Client to contact a licensed waste carrier.
11.3 The Client is responsible for ensuring that any waste that must be segregated or disposed of in a specific manner under local waste regulations is clearly identified and, where necessary, pre-sorted.
11.4 The Company endeavours to follow good environmental practices, which may include the responsible use of water and energy, and the use of environmentally considerate cleaning products where practicable.
12. Liability and Insurance
12.1 The Company maintains appropriate insurance cover for public liability and, where applicable, for its operatives. Details of cover can be provided upon request.
12.2 While the Company takes reasonable care in the performance of the Services, it shall not be liable for normal wear and tear, pre-existing damage, or deterioration that could not have been avoided through the exercise of reasonable skill and care.
12.3 The Companys liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the specific Service during which the incident occurred. The Company shall not be liable for any consequential, indirect or purely economic loss, including loss of profit or loss of opportunity.
12.4 The Client must notify the Company of any alleged loss or damage as soon as reasonably possible, providing photographs or other evidence where available, to enable proper investigation.
12.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
13. Keys and Security
13.1 Where the Client provides keys or access devices to the Company, these will be handled with reasonable care. The Company will take appropriate measures to label and store keys in a way that does not directly identify the Premises.
13.2 In the unlikely event of lost keys or access devices, the Companys liability will be limited to the cost of key cutting or basic lock replacement, unless otherwise required by law.
14. Property and Parking
14.1 The Client must ensure that there is suitable parking or stopping access within a reasonable distance of the Premises. Any parking fees or congestion-related charges that are directly necessary for the provision of the Services may be added to the Clients invoice if not otherwise arranged.
14.2 The Company will not be responsible for any penalties incurred where the Client has instructed the operatives to park in a restricted area or has failed to secure appropriate permissions.
15. Force Majeure
15.1 The Company shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, lockouts, acts of government, or public health emergencies.
15.2 In such cases, the Company will endeavour to resume Services as soon as reasonably practicable and may offer to reschedule affected bookings.
16. Termination of Services
16.1 Either party may terminate an ongoing service arrangement by providing reasonable notice in writing, in accordance with any minimum terms agreed at the outset.
16.2 The Company may terminate or suspend Services immediately where the Client is in serious breach of these Terms and Conditions, including non-payment, repeated cancellations, abusive behaviour towards operatives, or unsafe conditions at the Premises.
16.3 Upon termination, any unpaid balances for Services already rendered or charges incurred will become due immediately.
17. Privacy and Data Protection
17.1 The Company collects and processes personal data necessary to manage bookings, deliver Services and handle payments. This may include contact details, address information, access instructions and service notes.
17.2 Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable measures to protect the security and confidentiality of Client information and will not sell personal data to third parties.
18. Amendments to Terms and Conditions
18.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or operational requirements.
18.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific Service, unless changes are required by law or expressly agreed with the Client.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services.
20. Severability
20.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
21. Entire Agreement
21.1 These Terms and Conditions, together with any written confirmation or service agreement issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings or representations.
By booking or using the Services of Deep Cleaning Bayswater, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
