Privacy Policy
Deep Cleaning Bayswater Privacy Policy
This Privacy Policy explains how Deep Cleaning Bayswater collects, uses, stores, and protects personal data relating to its customers and prospective customers within the Bayswater area. It also explains the rights individuals have under the UK General Data Protection Regulation and relevant data protection laws. By requesting a quote, making a booking, or using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Deep Cleaning Bayswater customers and prospective customers in our service area, including individuals, households, and business clients who contact us, request information, or use our services. It applies to personal data collected through our website, over the phone, by text or messaging apps, and during any in-person interactions related to our services.
Data Controller
Deep Cleaning Bayswater acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing personal data and are responsible for ensuring that processing is carried out in accordance with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:
Identity and contact information such as name, title, postal address, service address, and general contact details you choose to share when you contact us or place a booking.
Service information such as details of the property to be cleaned, preferred dates and times, access instructions, and any specific cleaning requirements or notes you choose to provide.
Booking and transaction information such as records of your bookings, services provided, prices agreed, and payment-related details. Payment card data is handled by secure third-party payment processors; we do not store full card details.
Communication records such as emails, messages, call notes, and feedback you provide, as well as any complaints or queries you raise with us.
Technical and usage information such as limited technical data from your use of our website, including basic device and browser information and general usage data necessary for the secure operation of the site.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, messaging, or in person. We may also collect data when you submit forms on our website.
We may obtain limited personal data from third parties where this is necessary for providing services, for example where a business partner arranges cleaning on your behalf, or where an online booking or payment platform shares relevant data with us to complete your order.
Lawful Bases for Processing
We only process personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract. We process personal data where it is necessary to enter into or perform a contract with you, such as to provide deep cleaning services, manage bookings, process payments, and communicate with you about your appointments.
Legal obligation. We process certain personal data where we are required to do so by law, such as for tax, accounting, and record-keeping purposes.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with customers, improving our services, preventing fraud and misuse, and ensuring the security of our systems and staff.
Consent. In some limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Personal Data
We use personal data for the following purposes:
To respond to enquiries, provide quotes, and manage bookings and appointments.
To deliver deep cleaning and related services at your property or premises.
To process payments and maintain accurate financial records.
To communicate with you about your services, including reminders, updates, and follow-up messages regarding completed work.
To handle complaints, disputes, and customer service issues.
To manage and improve our services, internal processes, and website functionality.
To comply with legal and regulatory obligations and cooperate with competent authorities when required by law.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with trusted third parties only where necessary and in accordance with data protection law. These third parties act either as data processors on our behalf or as independent controllers in their own right.
Service providers acting as processors may include specialist cleaning subcontractors engaged to carry out services on our behalf, payment processing providers, accounting and invoicing services, information technology and hosting providers, and administrative support services. These processors are only allowed to process personal data in accordance with our explicit instructions and must implement appropriate security measures.
We may also share personal data with professional advisers such as accountants or legal advisers where reasonably necessary for the management of our business and for legal or accounting purposes. In limited cases, we may share personal data with public authorities or law enforcement agencies where required to comply with a legal obligation or to protect our rights, property, or safety or that of others.
International Data Transfers
Where personal data is transferred outside the United Kingdom or European Economic Area by our processors or service providers, we seek to ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws. This may include the use of recognised transfer mechanisms or contractual protections designed to ensure an adequate level of data protection.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
Booking and service records are generally retained for a period that allows us to manage our relationship with you, respond to queries or complaints, and comply with applicable limitation periods for legal claims. Financial records are retained for the period required under tax and accounting laws.
Where personal data is no longer needed for its original purpose and we are not required to retain it by law, we will securely delete, anonymise, or otherwise remove it from our systems.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to individuals who need it for their role, using secure systems and tools, and applying appropriate physical and digital safeguards. While we aim to protect your personal data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, individuals whose personal data we process have a number of rights. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive information about how we process it.
Rectify inaccurate or incomplete personal data.
Request the erasure of your personal data where there is no longer a lawful basis for us to retain it.
Restrict the processing of your personal data in certain circumstances.
Object to processing based on our legitimate interests, including profiling, where your particular situation justifies it.
Request the transfer of your personal data to another organisation where technically feasible, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process personal data, without affecting the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can attempt to resolve any concerns directly.
Children
Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18 for marketing or contractual purposes. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant changes will be effective when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
